Frequently asked Questions you may have
We Only ship within the USA. We offer Free FedEx shipping for all orders above $ 200.00 orders below $200.00 are charged a flat fee of $15.00 all over the USA. Orders takes two to three business days to receive. Orders are shipped the same day, if received before 5:00 P.M. eastern time on a business day. We also ship overnight or next business day Fed Ex for a flat fee of $35.00 per order. A tracking email is sent to all orders, late evening, when the orders are shipped. You may also check the status of your order online on our site at ORDER STATUS by providing your order number, email address and zip code. Please note that a P.O. box number address is okay for your billing address, but we will not ship to P.O. box address, we require a street address for all our shipments and an adult person taking delivery has to sign for the package. You may place your order at our secure Web store starting at the STOREFRONT
What type of boxes are used for shipping the Jewelry? How is the Jewelry Packaged?
All Gold Jewelry is cleaned, and checked for imperfections, before being placed in good quality Jewelry boxes, wrapped in bubble wrap, and then made ready for shipping, an invoice with details of the Jewelry is enclosed in each package, utmost care is taken to see that the jewelry does not get damaged, an image showing a few examples of the type of jewelry boxes is given here Jewelry Boxes are Red, maroon or brown on the outside with all white inside.
Please note, In some cases non-gold jewelry, silver jewelry, beads, miscellaneous items etc. may be shipped in cardboard boxes.
Site security:
Our site is secure for online ordering, we are protected by GeoTrust SSL certificate that provide up to 256 bit encryption, thereby offering the highest level of encryption and security possible, for all transactions, additionally we protect all our customers, by deleting all payment data from our servers as soon as we retrieve the orders, to verify the certificate click on the graphic below.
If you need instructions on how to place the order, they are given below:
To order is very simple, for every item displayed, there is a 'Add to Basket' button, click on the button and the item will be added to your basket, and you will be taken to the next page, where you get two options, to continue shopping or pay and check out, if you wish to purchase more items, you should continue shopping and adding items to your basket. When you are done shopping, you may continue to pay and check out. You can checkout through Gold palace checkout (includes Pay Pal Payment) or you may use Google checkout. Or Amazon Payment Checkout Click on either checkout buttons, the next page will show you the checkout form, fill in the details and submit your order.
Credit Card and Payment Information:   
You may pay by credit card on our secured server, we accept Visa, MasterCard, American Express, Google Checkout, Amazon Payments and PayPal your credit card or Payment is only charged when your order is processed and ready to ship. Please note, we do not accept any other form of payment, please do not mail us checks or money orders. As an alternative if you wish, you may also checkout though Google information is given below.
Google Checkout:
Google checkout is a fast and secure way to checkout your purchases, with many online merchants, once you create an account with them, additionally you may use almost all credit cards, further information is given on Google Checkout.
Can I use a P.O. Box address as my shipping address ... ?
Sorry, we do not ship to P.O. Box addresses, as we require each package to be signed by the recipient of the package
Can I use a P.O. Box address as my Billing address ... ?
Yes, you may use a P.O. Box as your billing address, if the given P.O. Box and its street address is registered with your credit card processor bank.
Do you accept phone orders, can we call in to place orders?
No, we do not accept phone orders, all orders have to be placed online, on our secure server.
Do you accept orders, to custom design or made to order, gold Jewelry?
No, we do not accept orders to make custom designed gold Jewelry.
Do you accept orders, from outside the USA to be shipped within the USA
Yes, only through Google Checkout. Please note Gold Palace Checkout, will not accept orders, placed from outside the USA or with credit cards issued outside the USA. If you wish to place an order, from outside the USA to be delivered to a shipping address within USA, then you may place your order, via Google Checkout, instead of Gold Palace Checkout, on our web site, during Checkout.
Cancellation of orders:
We reserve the right to cancel any order/s, for any of the reasons given below:
1) If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
2) If the order information does not meet our valid credit card security guidelines
3) If there is an error in the pricing of any item during the posting of that item on the web site.
Privacy Policy:: Given at the below location
Privacy Policy: Gold Palace Jewelers Inc.
Why can I not find a item that was there on the web site before..?
The items that are listed on the web store are always in stock, we remove the items as soon as they are sold out, if you do not see the item, it is sold out, please look for a similar or other item in the respective category. Each product has a Category link, which when clicked, shows you all products that belong to that specific category.
Why can you not reorder the item or mail me a catalog... ?
Most of the jewelry we sell is hand made and imported from various parts of the world, the designs are one of a kind, the designs keep on changing, so to reorder a particular item would take a long time, and for the same reason we do not maintain a catalog in print, or accept custom orders, or confirm dates, as to when we would receive that item again, we however have more than 3800 items online at our web site, all of which are in stock, ready to ship the same or next day, all items that are sold out are removed within a few hours from the web site. New items are posted on the web site everyday, you may enter the store here If you wish to see the new items added daily in an assorted order with the most recent at the top you may visit here
Where do you get all your jewelry from ... ?
Most of the jewelry we sell is imported from various places around the world including various parts of India, middle-east and far east.
What is the purity of the gold you sell... ?...and is it very soft to wear ?
The gold items we sell are 22 karat in purity, which is 91.6 percent gold in any metal, although the diamond jewelry is finished in 18 karat gold which is 75.0 percent gold in any metal, there is also some gold jewelry which is made in 21k, 18k or 14k gold purity. Please read the individual product descriptions for specific details. The lower karat i.e. 18k is mostly used for diamond jewelry to maintain the hardness in metal so the stones can be more securely held in the gold casings. For more information regarding the Gold, Gold Jewelry and composition of Gold you may visit here
The jewelry made from 22 karat gold is soft enough, but will not damage or bend when worn, please note that jewelry of any karat does not damage by wearing it on the body, but does so by storing it unsafely, 22 karat jewelry if stored properly can, last for years. Gold jewelry made in 22k purity, has be worn for generations in India, China, far east, middle east, most of Africa and many other parts of the world.
We have been selling 22kt gold jewelry for the past many years as a retail outlet and have been selling online since 1996 to our customers,online, many of whom had never worn or seen 22kt gold jewelry, many amounts them have become our loyal customers, during the past years, please read some of their testimonials.
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