*****During Covid-19 Please use only USPS (Postal service) if you wish to ship any package to us*****
In Simple: Exchange or Returns are allowed, for 30 days. If you wish to return and get a refund 5% restocking fee is charged. If you wish to exchange a product, no fee is charged if exchanged product is above $500.00. For exchanges on orders of $500.00 or below, $10.00 shipping is charged.
30 day Exchanges or Returns:
Customers may return or exchange any product, they purchase from our website, within 30 days from the day they receive the product, that is the day that they sign for the product and receive it. Customers do not have to call or email us, for Authorization if they wish to exchange or return a product, as long as it is within the time period allowed.
Please note: Due to health related concerns, nose pins and nose rings, are the only items, which cannot be exchanged or returned once purchased.
The procedure for Returns and the procedure for Exchanges is not the same so please follow the guidelines, accordingly as given below.
Terms for Exchange Policy:
Procedure for Exchange:
Address it to: Gold Palace, 1546 Oak Tree Rd, Iselin, NJ 08830 Phone number 732-494-8411
Please mention "Afternoon delivery on the package"
Terms for Returns Policy:
Procedure for Returns: